Customer Service/Account Manager

Immediate start – Full time – Competitive Salary – Training provided

We are currently looking for a Customer Service/Account Manager to work alongside our busy dedicated team.

We are a large family-run waste management and skip hire company based in Leeds. We have been servicing West Yorkshire for over 37 years.

The job is full time – 40 hours per week, Monday to Friday 8am – 5pm, alternate Saturdays 8-12pm. £11.00 ph + overtime at time and a half. Optional weekly/monthly pay.

The Role

Working within a very buy Waste management office, you will be responsible for the following:

Representing the company in a professional and courteous manner.
Answering incoming calls, dealing with both account and one-off customers.
Booking skip movements precisely and efficiently onto our bespoke system.
Managing a busy mail inbox from your own account base, building relationships and dealing with any queries both via telephone and email.

Working closely with other departments to ensure that the job is completed to a high professional standard.

Requirements

  • Minimum of 12 months of customer service experience, working within the waste industry an advantage.
  • Strong and confident and clear communication skills.
  • Quick and adaptable learner would be preferable with a “Let’s get the job done” attitude.
  • Must be reliable, punctual, self-motivated and honest.
  • Must be able to work well under pressure in a busy environment and have a good work ethic.
  • Strong attention to detail with good computer skills.
  • Must be a good team player who takes pride in their work and adapts well to varying levels of pressure.
  • Must have good organisation skills and the ability to manage own workload.

Please send CV to claire.fowler@bwskiphire.co.uk